Fire & Security System Maintenance
Reliable protection depends on more than the equipment originally installed.
Complete Fire & Security provides professional planned maintenance for homes, businesses and organisations across Hampshire and Dorset. Our engineers help keep your systems reliable, correctly configured and ready to operate when they are needed.
Whether we installed your equipment or you are considering transferring an existing system to us, we can assess your requirements and recommend an appropriate maintenance agreement.
Established in 1989 · Homes, businesses & organisations · NSI Gold for intruder alarms & CCTV
Keep Your Alarm System Protected
Planned intruder alarm maintenance helps keep your system reliable and ready to respond when needed.
Our engineers inspect and test the system’s detectors, warning devices, control equipment, power supplies and communications. We also identify developing faults and provide clear recommendations where repairs or upgrades are required.
Maintenance agreements are available for systems installed by Complete Fire & Security and many systems installed by other companies, subject to an initial assessment.
CCTV You Can Rely On
A CCTV system is only useful if it produces clear, accessible recordings when an incident occurs.
Our planned maintenance checks camera views, image quality, recording, playback, storage, date and time settings, power and network connections. Where applicable, we can also review remote access and monitoring arrangements.
Any faults, deterioration or obsolete equipment will be clearly recorded, with recommendations provided where further work is required.
Fire alarm maintenance
We inspect and test the agreed system functions, including control equipment, detection, call points, sounders and power supplies. A service report records the work completed and any defects or recommendations.
The visit schedule is agreed for the premises and system. Share your existing maintenance records and requirements when requesting a quotation.
Control Who Enters.
Access control maintenance helps keep doors secure while ensuring authorised users and emergency-release arrangements continue to operate correctly.
Our engineers can inspect and test readers, keypads, electronic locks, door contacts, exit devices, power supplies and backup batteries. Where applicable, we also check system communications, event records and agreed fire alarm interfaces.
We clearly report any faults, worn equipment or recommended remedial work.
Emergency lighting maintenance
We inspect emergency lighting equipment and carry out the agreed tests, recording results and defects. Planned maintenance works alongside the routine checks and records kept by the person responsible for the premises.
Taking over an existing system
A change of maintenance provider does not always require replacement equipment. We first assess the system’s condition, operation, access arrangements and ongoing technical support.
We then explain whether it can be accepted for maintenance, needs remedial work or would benefit from an upgrade. Any proposed work and charges are discussed before you commit.
Understand your maintenance agreement
The systems covered, visit frequency, support arrangements, parts and exclusions are set out in your quotation and agreement. Ask us to explain anything you are unsure about.
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Your agreement identifies the systems included and the visit schedule. Each visit checks the agreed functions, with findings and recommended work recorded.
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Report the symptoms and any messages shown. We review urgency, your cover and whether remote assistance or a site visit is appropriate. Response arrangements and charges depend on your agreement.
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Your service record describes the work completed and any defects or recommendations. Servicing does not automatically certify every aspect of a system as compliant.
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Support availability depends on your agreement and equipment. For urgent out-of-hours issues, use the number supplied with your maintenance cover. Online requests are reviewed by the office.
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Your agreement sets out what is included. Replacement parts, upgrades, equipment moves and help after internet-provider changes may be chargeable. We explain proposed work and charges before arranging it.
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For renewal, invoice or payment questions, send an accounts query through the Customer Area and include your reference if available.
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Use the Customer Area to tell us which systems need attention and your general availability. A visit is booked only when the appointment has been agreed with you.
Discuss maintenance or a takeover
Tell us which systems you have, who currently maintains them and what support you need. We will contact you to discuss an assessment and quotation.
Already covered by us?
Use the Customer Area to request a visit or report a fault. For urgent issues, call 02380 899076 or use the out-of-hours number in your agreement.
