Customer FAQs

For service visits, faults, documents and changes, start in the Customer Area. For system instructions, see Help & User Guides.

  • Our office hours are Monday to Friday, 08:30–17:00. Call the relevant branch before travelling to confirm its opening hours and the service you need.

    Out-of-hours support is available according to your maintenance agreement. Use the number supplied with your cover for urgent assistance.

  • Choose Keyholders & contacts in the Customer Area. We verify relevant details before making monitored-system or keyholder changes. Sending the form does not itself change your records.

  • Call 02380 899076 or email info@complete-security.co.uk with the quote reference. For a copy of an existing quotation, use Request documents in the Customer Area.

  • Choose Request a service visit in the Customer Area. Include the site, systems and your general availability. Our team reviews the request and contacts you to agree an appointment. The form does not make an automatic booking.

  • We welcome honest feedback. You can leave a Google review, or contact our team if there is something we can improve.

  • Contact the office with your account or site reference so we can review your agreement and explain the relevant terms and next steps. If something has gone wrong, please tell us so we can try to resolve it.

  • Your quotation and agreement set out the included systems, visits, support and exclusions. Equipment changes, help after changing internet provider, additional work or replacement parts may be chargeable.

    Ask us to review the issue and explain the proposed work and charges before it is arranged. See maintenance information.