Customer Support
“Here when you need us”
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Complete Cover
Book your maintenance inspection and renew your cover with us today.
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Update Keyholders
It’s important your keyholder list is up to date. Any changes need to be made in writing and should be reviewed annually.
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Support Request
Would you like us to give you a call? All customers under Complete Cover can request remote support.
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Google Reviews
Please consider leaving us a Google Review. Your feedback is important to us and helps us grow.
USER MANUALS
AJAX Alarm - DOWNLOAD
AJAX CCTV - DOWNLOAD
Texecom Premier Elite 24 Intruder Alarm - DOWNLOAD
Texecom Connect (Smartphone App) - DOWNLOAD
Visonic Powermax Intruder Alarm - DOWNLOAD
Scantronic 9651 Intruder Alarm - DOWNLOAD
HIK Vision CCTV IVMS (Smartphone App) - DOWNLOAD
The most common CCTV problems:
Check everything is plugged in correctly and switched on
Make sure your internet router is still on or has not been “reset”
Double check your login details on the IVMS or HIK Connect App
The most common Intruder Alarm Problems:
One false alarm is usually just that, one false alarm. Cause for concern is when the same false alarm occurs twice within a short space of time.
“Arm Fail” means a sensor is picking up motion or a door contact is open whilst you are trying to arm the system, check the property again to ensure everything is ready and try again.
Low battery warnings will mean either the main panel or a wireless device battery is low. A wireless device battery can normally be deferred for a few days whilst you await an engineer to assist. A panel battery is more urgent.