Help & user guides
For service visits, faults, documents or changes to your details, use our Customer Area. Find frequently asked questions and system guides below.
System guides
Choose the guide that matches your exact model.
Ajax alarms: support & manuals
Ajax NVR user manual · DoorBell manual
Texecom Premier Elite user guide (PDF)
Before requesting support
Note the system model, the message shown and when the problem started. For CCTV app problems, check whether your internet connection is working and that you are using the correct account.
Do not factory-reset equipment, open a control panel or change wiring. Record fault messages and follow the user guide for your model.
Need our help?
Use Report a Fault in the Customer Area and describe the symptoms. We will review the request, your cover and the next step. Sending a request does not book an engineer.
For urgent assistance, call 02380 899076. If your agreement provides an out-of-hours number, use that number.