USER MANUALS
Texecom Premier Elite 24 Intruder Alarm - DOWNLOAD
Texecom Connect (Smartphone App) - DOWNLOAD
Visonic Powermax Intruder Alarm - DOWNLOAD
Scantronic 9651 Intruder Alarm - DOWNLOAD
HIK Vision CCTV IVMS (Smartphone App) - DOWNLOAD
Should you require a manual for any other system please do not hesitate to contact us, we may already have one to send or be able to source it for you.
Phone: 023 8089 9076 Email: info@complete-security.co.uk
The most common CCTV problems:
Check everything is plugged in correctly and switched on
Make sure your internet router is still on or has not been “reset”
Double check your login details on the IVMS or HIK Connect App
The most common Intruder Alarm problems:
One false alarm is usually just that, one false alarm. Cause for concern is when the same false alarm occurs twice within a short space of time.
“Arm Fail” means a sensor is picking up motion or a door contact is open whilst you are trying to arm the system, check the property again to ensure everything is ready and try again.
Low battery warnings will mean either the main panel or a wireless device battery is low. A wireless device battery can normally be deferred for a few days whilst you await an engineer to assist. A panel battery is more urgent.
INTRUDER ALARMS FAQ
(TEXECOM) Why can’t I connect to the alarm system via the Texecom App on my Smartphone? The most common cause for this is a change within your network, such as the router being reset or a new router/internet provider all together. The system works with an IP address and should that change, the settings on your app will need to be updated. Should there be no changes within your network, we can investigate further including an engineer attending site if necessary.
(TEXECOM) My Texecom alarm won’t set during exit procedure and keypad displays “ARM FAIL”? If the exit procedure is started and zones are still ‘active’ or open at the end of the exit procedure, an internal alarm will occur (internal sounders only) and the strobe light on the external sounder will flash. In this case it’s likely that one or more zones stayed open (back door, window etc.), or a zone is faulty (e.g. you’ve got a faulty sensor or there’s a tamper. Alternatively, it could be that you didn’t leave within set exit time – and that therefore you need to extend your entry / exit time settings.
(TEXECOM) Texecom Premier alarm ‘Battery fault’ message on keypad? If you’ve got a ‘Battery fault’ message showing on the keypad of your Texecom Premier alarm, then this means that the back-up battery in your main panel has failed its regular test. Your alarm puts the panel battery through a test every 24 hours to make sure it would do its job in the case of a power cut. To resolve this, you need to get your alarm battery changed.
(TEXECOM) ATS Path Fault message on Texecom alarm? If you’ve got an ATS Path Fault message on your Texecom alarm, this indicates that you have had some kind of ‘communication failure’ with your landline or broadband. To remove this ‘Supervision Fault’ message, simply enter your 4 digit code followed by RESET. Should this fault persists, the fault may lie in an ethernet cable being disconnected from your broadband router – so please check your router connections too.
(TEXECOM) Texecom Prox Tag isn’t being detected / not working? If you own one of the wireless Texecom keypads with “Proxy reader” bare in mind wireless keypads “go to sleep” to preserve battery life. This will mean that your prox tags won’t work. In this case, all you need to do is to simply press [TICK] to wake the system up. Alternatively, if your keypad being asleep isn’t the issue then it may be that your Prox Tag isn’t properly programmed in (or has lost its programming settings for some reason). In this case you need to ‘add’ a prox tag to your system again.
(SCANTRONIC) How do I reset my Scantronic alarm system after an activation? To reset your Scantronic 9651 alarm after an activation, enter your 4 digit code. This will show the alarm cause. Having read the alarm cause (e.g. ‘zone 3’ activated), re-enter your 4 digit code again followed by ‘X’. This should now take you back to your ‘home screen’ and allow you to use your alarm properly now.
(SCANTRONIC) How long will my backup battery last in the event of a power cut? Providing your system is regularly maintained and depending on the size of your system, a backup battery will be able to keep things fully up and running for up to 8 hours.
(SCANTRONIC) How do I clear a mains fail? If you’ve had a power cut on your Scantronic 9651, then after 5 minutes your key pad with start bleeping. To stop the bleeping and to view the fault message, enter your 4 digit user code. To view the fault ‘PRESS ‘1’. Then to clear the message press TICK – which will then take you back to the ‘home’ screen. Please note if the power is still off, you will have an amber light on your keypad.
MONITORING FAQ
Will the police attend when my alarm goes off? If you have a monitored alarm system with the option of Police Response, then the ARC will contact the police if a ‘confirmed’ signal is transmitted from the alarm system. It should be noted that the police will only visit a property when they have verification from the Alarm Receiving Centre (ARC) confirming that they believe the alarm has sounded in a genuine situation, and not a false activation. This involves two different detectors triggering in one instance of the alarm going off.
What happens if too many false alarms go to the police? The police treat intruder alarm calls under two categories of response. Level 1 signifies an immediate response, and level 3 denotes no response whatsoever. Most police forces will give “three lives” for intruder alarms, and two for panic alarms. After which the police response will be suspended on the monitoring for three months.
CCTV FAQ
Why can’t I view my CCTV footage via the IVMS App? The most common cause for this is a change within your network, such as the router being reset or a new router/internet provider all together. The system works with an IP address and should that change, the settings on your app will need to be updated. Should there be no changes within your network, we can investigate further including an engineer attending site if necessary.
How do I playback recorded footage on my Hikvision DVR? Using your DVR to playback video footage is one of the most common things people want to do with their CCTV system. We’ve put together instructions covering 3 different ‘play back scenarios’ as follows:
Standard video playback scenario e.g. you want to watch what happened across a 2 hour period
Playback video by events e.g. you want to watch what happened across a long time period (e.g. 5 days) using ‘event- recordings’ (which just record specific events linked to for example movement detection)
Large time-period playback e.g. you want to watch activities across a long time-period, but don’t have ‘events’ set-up (so there are no specific time periods highlighted / flagged)
How to playback video on Hikvision DVR – standard
First unlock your screen, by clicking on the screen, selecting ‘menu’ and drawing your code pattern
Select ‘Playback’ on the menu
Select which cameras you want to view, via the right-hand side menu
Select ‘the day and month’ on the calendar (at the bottom of the menu) – this will automatically shift the video to the time period specified
If you know the time range of the event, drag the yellow marker on the timeline to the specific time you’re looking for
OR
If you don’t know the time range, then simply start playing through the footage. N.B. you can change the speed of the playback (from x1 to x120+)
How to playback video on Hikvision DVR – by events
First unlock your screen, by clicking on the screen, selecting ‘menu’ and drawing your code pattern
Select ‘Playback’ on the menu
Now, from the top left hand corner – next to the green icon – select ‘events’
Select which cameras you want to view, via the right-hand side menu – Select ‘the day and month’ on the calendar (at the bottom of the menu)
Click ‘Search’
All recorded Events will then appear in the navigation column on the right of the screen. Simply scroll through the events by time and click to play. N.B. depending on the number of events, these may be displayed on more than one screen (which you can navigate through via the buttons at the bottom of the column).
How to playback video on Hikvision DVR – long time period (sub period function)
First unlock your screen, by clicking on the screen, selecting ‘menu’ and drawing your code pattern
Select ‘Playback’ on the menu
Now, from the top left hand corner – next to the green icon – select ’sub periods’
Select which cameras you want to view, via the right-hand side menu – Select ‘the day and month’ on the calendar (at the bottom of the menu) AND select ‘split screen function’ (between 1 and 8).
Press play, and you will now view the video footage from the time period split up into different screens – meaning you can watch the footage across different time periods all at once. For example, if you have a 24 hour period, and you choose 8 screens, this will split the video into 3 hour slots – all playing at once.
How to Fast-foward video / watch video more quickly using Hikvision DVR
Video can be played from anything between x1 speed to x128 speed – meaning you can watch footage more quickly as you want. To access the ‘fast forward’ function, click on the >> button. Each time you click on it, it will get quicker – moving from: x2, x4, x8, x16, x32, x64, x128 and xMAX. To stop fast forwarding click << until normal speed.
How to rewind videos using Hikvision DVR
To rewind videos simply click <<. This will play the video footage backwards – at varying speeds (as above).
How to clip video using Hikvision DVR
Drag yellow marker on timeline to the start of the event that you want to create a ‘clipping’ of
Click on start ‘clip’ using the button that looks like scissors
Drag yellow marker to the end of selected video to indicate the end of the ‘clip’
Click the ‘file management button’ – which is the button that looks like a ‘cog’ next to the scissor button. This will then pop open the export window. You need to select the files you want to export, and choose your external storage device you want to save to and click ‘export’.
How to export / save video footage from Hikvision DVR
First unlock your screen, by clicking on the screen, selecting ‘menu’ and drawing your code pattern
Select ‘Export’ on the menu
Now you can choose to either export via a ‘time-period’ or export ‘events’
Time-period export
Select which cameras you want to view, via the right-hand side menu
Select ‘the day and month’ on the calendar (at the bottom of the menu)
Click ‘search’ at the bottom right hand side of screen
Then select the files you wish to export (N.B. if you want to export all files, click on ‘export all’)
A window with your external storage device should now appear. Select your chosen device and click ‘Export’.
Event export
Select events on the left-hand side of the screen
Select event type e.g. motion or alarm
Select which cameras you want to view, via the right-hand side menu
Select ‘the day and month’ on the calendar (at the bottom of the menu)
Click ‘search’ at the bottom right hand side of screen
Then Select desired event and click ‘Export’