Delivery & Returns
Most of our safes come with FREE delivery. All our safes state which type of delivery options apply to them on their individual pages.
If you need any help regarding delivery of your safe, including questions and queries please don't hesitate to call us, we'd love to help 02380 899076.
Heavy Items (over 60kgs)
Heavy Items are installed by our specialist teams and can’t just be dropped off due to the weight and potential hazard of moving these safes yourself.
A specialist service for positioning your item on the ground floor or upper floor via a lift, mostly delivering in 5-10 working days. On some of our products we offer an upper floor delivery via stairs as an option – please see the individual product for this service.
Delivery & Installation
This is a specialist service where the safe is bolted down to the ground by professionals. Some products include delivery via stairs as an option - check the individual product pages.
Installation via stairs
Some safes have an option for an installation via stairs (stated additional charge). Some heavier items will require you to fill out a form so we have more of an idea of the task we are facing to deliver your safe upstairs.
Scottish Highlands, Islands & Extremities
For the lighter safes 60Kg and under we can deliver via courier with a small additional charge – please email us on email@example.com for more information on delivery to the following areas;
- Isle of Wight
- Isle of Man
- Isles of Scilly
- Scottish Islands
- Scottish Highlands
- Northern Ireland
- Republic of Ireland
Postcodes that will incur an additional delivery charge are outlined below.
AB30 – 56, FK17 – 99, G83, IV52 – 63, KW1 – 14, PA20 – PA49, PA60 – PA78, PH18 – 26, PH30 – PH44 PH49 – 50, HS1 – 9, IV40 – 51, IV55 – 56, KA27 – 28, KW15 – 17, ZE1 – 3.
Returns and Refunds
Complete Security aim to always provide high quality goods that are undamaged and fault free. On occasion however, we understand that goods may need to be returned.
This policy is offered in addition to your statutory rights.
Purchases may be returned to Complete Security for a refund by arranging with us within 7 days of your delivery day.
You can email us at firstname.lastname@example.org or telephone us on 02380 899076.
Returns are subject to the following conditions:
- No returns will be accepted without a RAR (Returns Authorisation Reference).
- All products must be returned in their original packaging with all manuals and accessories, unused, and must be in ‘as new’ condition.
- Refund of items listed as 'free delivery' will include a deduction of the original delivery costs incurred by us. This will be no more than 20% of individual product price PLUS any surcharge for delivery to a location outside UK mainland.
- Goods shall be returned to Complete Security or their named agent. Any postage and packing costs incurred on returned items are for the buyer’s account and are NON-REFUNDABLE, unless the items are faulty or damaged.
- Please allow up to 31 days for refunds to be processed and credited to your account.
- Professional installation or bespoke modifications are not refundable.
- Some returned items are subject to up a maximum 25% restock charge. This percentage is at our discretion.
If the product you have purchase is faulty or damaged, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. Please email email@example.com or contact us on 02380 899076 if you feel your purchase is faulty.
Frequently Asked Questions
What should I do if I’m unhappy with my purchase?
It is very important to us that you are satisfied with your purchase. If for any reason you are not satisfied then please phone us on 02380 899076 within 7 days of your delivery.
What should I do if my delivery arrives damaged?
If your purchase is damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged.
Please phone us on 02380 899076 within 24 hours.
We recommend that you always inspect goods before accepting delivery. We will offer a repair/exchange or refund depending on the circumstances.
What should I do if my purchase is faulty?
If any goods you have purchased have faults when they are delivered to you, you should contact Complete Security within 7 days to arrange collection and return. We will arrange a collection.
Goods must be returned in their original condition with all packaging and documentation. On receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method you used. If any goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.